I would like to know if there is a way to force the use of the headset on Cisco 7960 phones. We have call center agents configured for auto answer with headset but the agents are simply deactivating the headset button and as a result the phone stops auto answering. This causes calls to RONA and is causing problems for us. I would like to set the phone so that the headset button cannot be disabled. I have looked at callmanager and cannot find a way to do this. We are using CM 4.1.3 SR5d. Any help would be greatly appreciated.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...