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Cisco 7960 Headset Button

Hello,

I would like to know if there is a way to force the use of the headset on Cisco 7960 phones. We have call center agents configured for auto answer with headset but the agents are simply deactivating the headset button and as a result the phone stops auto answering. This causes calls to RONA and is causing problems for us. I would like to set the phone so that the headset button cannot be disabled. I have looked at callmanager and cannot find a way to do this. We are using CM 4.1.3 SR5d. Any help would be greatly appreciated.

Thanks.

AB

1 REPLY
Cisco Employee

Re: Cisco 7960 Headset Button

This may not be what you wanted to hear but AFAIK there is no way to do such thing, you can disable the headset from being used and also the speakerphone leaving only the handsed.

but those disable the whole feature, there is no way to disable only the button from the phon if you want to use it.

in this case the matter is more of educating the agents not to do that, since CUCM is unable to do so

maybe some super glue on the button?? =D

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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