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Cisco 7960 issue incoming

Hi

we have a cisco 7960 with Expansion module as a main Rec Phone

The customer has 12 analog phone lines

but the issue is that they can see only 2 incoming lines at a time .. other lines will be in the que but not visible .it will be visible after one line is transfered.

so the calling person dont know abt it .

is there any way to see more lines when incoming call is coming ?

or any other way

pls reply

thanks

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