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Cisco 7971/7975

Hi

We are facing a problem with our 79XX series colour phones. If the phones stays idle for a while display goes to standby mode but when a call comes in, display still remains in standby mode until we pick the phone. Basically, unless we pick the phone or press any keys we will not be able to see the caller details. Please help if anybody has come across the same problem.

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Hall of Fame Super Red

Re: Cisco 7971/7975

Hi Raja,

Thanks my friend

Can you please check;

Display On If Incoming Call - below

Table 6-1 explains the Cisco Unified Communications Manager Administration fields  that control when the display turns on and off. You configure these  fields in Cisco Unified Communications Manager Administration in the  Product Specific Configuration page. (You access this page by choosing Device > Phone from Cisco Unified Communications Manager Administration.)

You can view the display settings for a phone from the Power Save  Configuration menu on the phone. For more information, see the "Power Save Configuration Menu" section.

Table 6-1     Display On and Off Configuration Fields 

Field
Description

Days Display Not Active

Days that the display does not turn on automatically at the time specified in the Display On Time field.

Choose the day or days from the drop-down list. To choose more than one day, Ctrl-click each day that you want.

Display On Time

Time each day that the display turns on automatically (except on the days specified in the Days Display Not Active field).

Enter the time in this field in 24 hour format, where 0:00 is midnight.

For example, to automatically turn the display on at 7:00 a.m., (0700), enter 7:00. To turn the display on at 2:00 p.m. (1400), enter 14:00.

If this field is blank, the display will automatically turn on at 0:00.

Display On Duration

Length of time that the display remains on after turning on at the time specified in the Display On Time field.

Enter the value in this field in the format hours:minutes.

For example, to keep the display on for 4 hours and 30 minutes after it turns on automatically, enter 4:30.

If this field is blank, the phone will turn off at the end of the day (0:00).

Note If Display On Time is 0:00 and the display on duration is blank (or 24:00), the display will remain on continuously.

Display Idle Timeout

Length of time that the phone is idle before the display turns off.  Applies only when the display was off as scheduled and was turned on by  an end-user (by pressing a button on the phone, touching the  touchscreen, or lifting the handset).

Enter the value in this field in the format hours:minutes.

For example, to turn the display off when the phone is idle for 1 hour  and 30 minutes after an end-user turns the display on, enter 1:30.

The default value is 0:30.

Display On If Incoming Call

Disable/enable automatic illumination of the LCD screen when a call is received.

Default: Disabled

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

3 REPLIES
Hall of Fame Super Red

Cisco 7971/7975

Hi Raja,

Can you please let us know what you are using for Call Control....CUCM, CME?

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

New Member

Cisco 7971/7975

Hi

The call controll is Cucm 8.6.2

Hall of Fame Super Red

Re: Cisco 7971/7975

Hi Raja,

Thanks my friend

Can you please check;

Display On If Incoming Call - below

Table 6-1 explains the Cisco Unified Communications Manager Administration fields  that control when the display turns on and off. You configure these  fields in Cisco Unified Communications Manager Administration in the  Product Specific Configuration page. (You access this page by choosing Device > Phone from Cisco Unified Communications Manager Administration.)

You can view the display settings for a phone from the Power Save  Configuration menu on the phone. For more information, see the "Power Save Configuration Menu" section.

Table 6-1     Display On and Off Configuration Fields 

Field
Description

Days Display Not Active

Days that the display does not turn on automatically at the time specified in the Display On Time field.

Choose the day or days from the drop-down list. To choose more than one day, Ctrl-click each day that you want.

Display On Time

Time each day that the display turns on automatically (except on the days specified in the Days Display Not Active field).

Enter the time in this field in 24 hour format, where 0:00 is midnight.

For example, to automatically turn the display on at 7:00 a.m., (0700), enter 7:00. To turn the display on at 2:00 p.m. (1400), enter 14:00.

If this field is blank, the display will automatically turn on at 0:00.

Display On Duration

Length of time that the display remains on after turning on at the time specified in the Display On Time field.

Enter the value in this field in the format hours:minutes.

For example, to keep the display on for 4 hours and 30 minutes after it turns on automatically, enter 4:30.

If this field is blank, the phone will turn off at the end of the day (0:00).

Note If Display On Time is 0:00 and the display on duration is blank (or 24:00), the display will remain on continuously.

Display Idle Timeout

Length of time that the phone is idle before the display turns off.  Applies only when the display was off as scheduled and was turned on by  an end-user (by pressing a button on the phone, touching the  touchscreen, or lifting the handset).

Enter the value in this field in the format hours:minutes.

For example, to turn the display off when the phone is idle for 1 hour  and 30 minutes after an end-user turns the display on, enter 1:30.

The default value is 0:30.

Display On If Incoming Call

Disable/enable automatic illumination of the LCD screen when a call is received.

Default: Disabled

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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