Cisco 8831

[tdilley4938]

I have found many articles related to the Cisco 8831 device pack. I have purchased a few of these conference phones recently. I installed device pack cmterm-8831-sip.9-3-3-5.cop.sgn and restarted the whole cluster. My version of CUCM is 7.1.5.35901-1. I see the files under file management but do not see it when adding a new device. Is there something I'm missing? I have checked a lot of the other articles but do not see any that relate to my problem.

Thanks in advance to any reply!

[Jaime Valencia]

You did NOT install a device pack, you just installed the phone firmware.

A device pack clearly says it's a device pack in the file name. Just as the file you installed, says it's phone FW just before you download it: 8831 IP Phone SIP Firmware 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

Install the device pack for your version, cluster reboot, and it should be there.

[Mohammed Khan · Accepted solution]

 Hi tdilley4938,
 
 cmterm-8831-sip.9-3-3-5.cop.sgn is firmware its which you have installed, Its not device pack.You got to install "cmterm-devicepack7.1.5.36121-2.cop.sgn" and then reboot the cluster. Then you see 8831 Device page.
 
 Download link below
 http://software.cisco.com/download/release.html?mdfid=282421166&flowid=45895&softwareid=282074299&release=7.1%285.36121%29&relind=AVAILABLE&rellifecycle=&reltype=latest
 
 Readme
 http://www.cisco.com/web/software/282074299/102827/cmterm-devicepack-7_1_5_36121-2_Readme.pdf
 
 Regards,
 
 Mohammed Noor

[tdilley4938]

Mohammed Noor,

Thanks for the information. I new it had to be something basic! My brain went left and I needed it to go right if you know what I mean....

Todd