Cisco 8851 Usb headset issue

[Josh Kibbe]

I have a usb headset plugged into an 8851 IP phone and recognized, but I do not get any audio from the headset. CUCM Version 8.6.2. USB Headset enabled in CUCM, has anyone seen this issue, have a suggestion? Thanks.

[Rob Huffman]

Hi there,

I might go ahead and open a TAC case as I see a number of related bugs like the one listed below for the 8851;

CSCun75414

USB headset on 8851 phone volume not loud enough

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/firmware/10-2-1/english/ReleaseNotes/P881_BK_R7A58C22_00_rn-10_2_1-8841-8851-8861/P881_BK_R7A58C22_00_rn-10_2_1-8841-8851-8861_chapter_00.html#P881_RF_O794B7DD_00

Cheers!

Rob