Cisco 8945 - Handset hang up issue with Internal busy call

[Maxime Peccoux]

Hello,

We are facing an issue with 8945.

When we call (with a 8945) an other internal 8945 which is busy, we have the following softkey on the screen: End of call or recall.

     - If we only hang-up with handset without to push one of the two softkeys, the call stays active during 15-20s before to hang-up.

     - If we push the softkey End of call, the call is immediately terminated

     - If we push the softkey recall, we have the recall message

Our environment is:

CUCM / CUPS: 9.0.1.10000-21

Cisco 8945 SIP9-3-2-12

Thank you very much if you can help us

Best regards

Maxime

[Rob Huffman · Accepted solution]

Hi Maxime,

Looks like this bug

8945 SIP: unable to end call via hook-switch when calling a busy line

CSCud43423

Symptom:

Phone-A:

CP-8945 (SIP8941_8945.9-3-2-12)

Phone-B:

phone type and firmware does not matter

scenario:

- Phone-B is busy

- Phone-A calls Phone-B

- Phone-A gets "Busy" on the display and hears the "Busy-tone" in the handset

- Phone-A places the handset back on the phone (to hang-up)

-> but nothing changes:

- display of the Phone-A still shows the connection to Phone-B

- the busy-tone can still be heard in the handset of Phone-A

- if you press end call, the call ends fine.

- If the call is connected, placing the handset down will end the call.

Conditions:

Phone-A:

CP-8945 (SIP8941_8945.9-3-2-12)

Phone-B:

phone type and firmware does not matter

Workaround:

Use softkey endcall instead of hook-switch or downgrade firmware to 9.3.1

Known Affected Releases:

(1)

9.3(2)

Known Fixed Releases:

(2)

9.3(2)ES2

9.3(2)SR1

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Maxime Peccoux]

Thank you very much for your answer

[Rob Huffman]

Hi Maxime,

You are most welcome my friend

Cheers!

Rob

PS: if you are ever looking for bugs related to the 8900 series of IP phones

they are actually found under the 6900 series for some strange reason

"Your life is worth much more than gold." 

- Bob Marley