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Cisco 8961 feature control policy, softkeys .

I have a cisco 8961 on remote location with a client. I created a feature control policy ( enabled almost all features - especially needed " Transfer" ), also enabled in phone configuration under the "feature control policy". When I am on call with a client, client does not see any additional softkey buttons, except for "end call" and  " call details". I even enabled it globaly in Ent parameters.  Am I  missing something , I did of course reset theese phones.

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Cisco 8961 feature control policy, softkeys .

Because the 89xx & 99xx series phones have a dedicated key for transfer. Look at the cluster of keys at the bottom right of the phone. The one with the arrow pointing to a person is what you're after.

GTG

Please rate all helpful posts.
2 REPLIES

Cisco 8961 feature control policy, softkeys .

Because the 89xx & 99xx series phones have a dedicated key for transfer. Look at the cluster of keys at the bottom right of the phone. The one with the arrow pointing to a person is what you're after.

GTG

Please rate all helpful posts.
New Member

Cisco 8961 feature control policy, softkeys .

Gordon,

Thanks a lot, I did not actually see the phone "live" so I was wondering with it  ( I actually spent few hours looking for a problem)

thanks again.

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