Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Cisco 8961 group pickup not working

Hello, I've a network of 7942g sccp phones and some 8961 sip phones. I've configured the gpickup feature on both types of phones.

I can't get the gpcickup to work on the 8961s. As long as i press the feature button i get new call window and if i press any button i get reorder tone.

Here is the relevant config:

voice register global
mode cme
source-address 192.168.45.2 port 5060
timeouts interdigit 5
max-dn 200
max-pool 100
load 8961 sip8961.9-3-4-24
authenticate register
authenticate realm all
timezone 23
time-format 24
date-format D/M/Y
hold-alert
tftp-path flash:
create profile sync 0415346403472518
network-locale IT
user-locale IT
!        
voice register dn  1
number 501
call-forward b2bua busy 511 
call-forward b2bua noan 511 timeout 30
allow watch
pickup-group 1
name xxxx
shared-line
label xxxx
!

voice register template  1

feature-button 1 GpickUp

feature-button 2 DnD

button-layout 1 line

button-layout 4-113 blf-speed-dial

button-layout 2-3 feature-button

softkeys idle  Redial Newcall Gpickup Cfwdall DND

!        

voice register pool  1

id mac 08CC.68E8.9633

type 8961 addon 1 CKEM

number 1 dn 1

template 1

presence call-list

codec g711alaw

no vad

telephony-service

no auto-reg-ephone

max-ephones 100

max-dn 200

ip source-address 192.168.45.2 port 2000

service phone ehookEnable 1

service directed-pickup gpickup

service dss

timeouts interdigit 5

system message xxxx

user-locale IT

network-locale IT

load 7942 SCCP42.9-3-1SR2-1S

time-zone 23

time-format 24

date-format dd-mm-yy

max-conferences 8 gain -6

moh "moh.au"

multicast moh 239.10.16.4 port 16384

transfer-system full-consult

fac custom pickup local 7

create cnf-files version-stamp 7960 Aug 06 2013 11:34:46

!        

!        

ephone-dn-template  1

call-forward busy 511

call-forward noan 511 timeout 30

pickup-group 1

allow watch

!        

ephone-template  1

softkeys idle  Redial Newcall Gpickup Cfwdall Dnd

speed-dial 1 511 label "Reception"

!

ephone  1

mac-address 20BB.C093.82F8

ephone-template 1

type 7942

button  1:1

!

Please, help    

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Cisco 8961 group pickup not working

Gaetona,

     I have encountered the same issue last year.

     At that time I was told that Call pickup does not work between SIP and SCCP phones.

     If you reconfigure the 7942 to run SIP then I think your issue will be resolved.

Hope this helps,

Craig

2 REPLIES
Silver

Cisco 8961 group pickup not working

Gaetona,

     I have encountered the same issue last year.

     At that time I was told that Call pickup does not work between SIP and SCCP phones.

     If you reconfigure the 7942 to run SIP then I think your issue will be resolved.

Hope this helps,

Craig

Community Member

Re: Cisco 8961 group pickup not working

I've read it also. Are there any news about that?

Sent from Cisco Technical Support iPad App

510
Views
0
Helpful
2
Replies
CreatePlease to create content