08-22-2012 04:31 AM - edited 03-16-2019 12:48 PM
Hej
I have some users with two DN/lines configured on there Device Profile. But if line 1 is busy and you call line 2, you don't get a busy tone. But a message pops up on the display, that there is a incoming call on line 2. I want a busy tone and vice versa. So if line 2 is in a conversation, and you call line 1 you should hear a busy tone.
The busy trigger on both DN's is set to 1.
IP Phones: Cisco 9951.
CM version: CUCM version 8.6.2.20000-2.
Best regards
Kristian
Solved! Go to Solution.
08-22-2012 07:49 AM
Kristian,
I didnt read your posts properly. So the answer is NO. The busy trigger on line 1 does not have any impact on line 2.
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-22-2012 04:40 AM
Try and configure huntstop on the ephone-dn
e.g
ephone-dn 1
huntstop channel
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-22-2012 05:28 AM
Hi,
Can I configure it from the CM web-administration?
Thanks
Kristian
08-22-2012 06:04 AM
I cant remember off the top of my head, but I think it is possible
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-22-2012 06:48 AM
Oh sorry. We are running a CUCM and not CME. Sorry. Is it possilbe to configure in CUCM?
08-22-2012 06:57 AM
In cucm under the line configure busy trigger and max number of calls to be 1
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-22-2012 07:00 AM
Thanks but as I wrote I have already set the Busy Trigger to 1. But you don't get a busy tone if line 1 is in a conversation and you are calling line 2.
Is it not possible?
08-22-2012 07:03 AM
Regarding this thread: https://supportforums.cisco.com/thread/2130824 it's not possilbe
08-22-2012 07:49 AM
Kristian,
I didnt read your posts properly. So the answer is NO. The busy trigger on line 1 does not have any impact on line 2.
Please rate all useful posts
"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-23-2012 02:04 AM
Thanks for your help anyway
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