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New Member

Cisco Agent Desktop for Vista ?

Hi there,

currently we're running "Cisco Agent Desktop 4.1" for "Cisco Unified Contact Center Express 4.1" Build 6.3.1.10 with Windows XP Professional SP2.

Now some machines have to be freshly installed with Windows Vista Business SP1 but our version of Agent Desktop isn't capable for being used with Vista.

Our contacts told us that there's (still) no release of the Agent Desktop which can be used with Vista. But I can't believe this.

So is it true that there's no newer release available or is there one and if yes, which version and build has it ?

Regards,

Niclas

3 REPLIES
Hall of Fame Super Red

Re: Cisco Agent Desktop for Vista ?

Hi Niclas,

Support for Vista was added in 6.4.(2);

Cisco Agent Desktop 6.4(2) includes these new features:

â– Support for Microsoft Vista Business and Ultimate Editions

â– Standard Bundle no longer includes Cisco Agent Desktop (available now only in the Enhanced and Premium bundles)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_02/user/guide/cad64ug-cm.pdf

Hope this helps!

Rob

New Member

Re: Cisco Agent Desktop for Vista ?

Hi rob and thanks for this lightning fast answer ! :D

Ok, will ask our contacts for the latest release. I guess it's not free for download and usage, right ?

VIP Super Bronze

Re: Cisco Agent Desktop for Vista ?

The CAD version is tied to the UCCX version which is tied to the version of UC Manager. You'll need to upgrade the whole set to get a newer version.

The upgrade is free if you have valid UCSS contracts in place. You (or your partner) can place an upgrade order for the media and keys through the PUT tool.

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