This is my first post in the Cisco Support Community. I apologize in advance if my post is not in the correct area.
Last year, my company updated their phone system. We currently have Cisco IP Phone 7962 and use the Cisco Agent Desktop to handle call in the Call Center. Prior to the conversion, I recall our consultants mentioning that we would be able to use our phones from any place an internet connection was available.
I am looking into this now so that we can have the guidelines to set this up if necessary. There have been times in the past, during winter, when the Call Center staff was unable to make it to the office. This would help us prepare for those situations and maintain the level of customer service we provide.
Does anyone in the community have knowledge or experience setting that up? I have been searching online, but could not find anything.
I thank you in advance for any assistance or feedback.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...