Hi, we are using CUCM v8.5 and UCCX v8.6. We have added 10 agents and they were working for couple of months. But now they are can't login to Cisco desktop agent and UCCX web page also (all the users can't login to the UCCX including admin user).
Cisco desktop agent login error is: "the password specified is invalid"
When we try to log in to UCCX admin page: "Log on failed - Invalid User ID or Password"
I tried to restart CTI service on CUCM, but issue lasts same. I think it is LDAP synchronization issue. How can i solve this issue. Does anyone have an idea on this? Thanks.
So to start out with can you double check the version you are using. Are you sure you are using UCCXv8.6 not 8.5? Think you have a mix up there.
Sounds more like an authenication error than a synchronization error. Remenber in CUCM user are synchronized to the local IBM informix database however authenication is passed to your LDAPv3 server directly. The local database does not contain a copy of the password.
I would first check your LDAP configure make sure you are still set to synchronize and authenicate. Also you may want to information is getting properly synchronized.
I will admit I am a little green on the UCCX side of the house and may be off on how UCCX works but my assumptionis it uses CUCM users.
You can of course log into UCCX using the cli and application admin username, correct?
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