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Cisco Agent Desktop trying to connect to wrong server

Adam Pendergast
Level 1
Level 1

‎06-21-2007 05:56 PM - edited ‎03-14-2019 10:13 PM

Currently, all Cisco Agent Desktop take an extra minute to connect to our IPCC server after we changed the ip address. We are using Cisco Application Administration - 3.5.

Performing a nestat on the PCs trying to connect shows that it first tries to connect to the old ip and after 30 seconds connects to the new one.

Is this related to a setting on IPCC or the desktop PCs themselves? anybody know how i can get the CAD to connect directly to the new ip address?

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drolemc
Level 6
Level 6

‎06-27-2007 10:32 AM

Have you tried uninstalling and reinstalling agent Desktop?On CRS server uninstall the following programs in the order

listed. Go to Start -> Settings -> Control Panel -> Add/Remove Programs -> and uninstall:

(i) Desktop Administrator

(ii) Desktop Servers

(iii) Desktop Base

After the Desktop Base uninstall completes you are prompted to restart the server.

2. Once the CRS server reboots, reinstall CRS.

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