Cisco Analysis and Reporting Tool crashed CUCM 7.1 Publisher
I received complaints about calls being dropped from outside callers. I ran CDR report on one of the extension and there was nothing other than termination code 16 for each of the calls for that particular extension.
I then ran an Analysis report with output to PDF on the summary by extension.
The rendering took a very long time, which was unusual, so I exited my browser and attempted to reconnect to CUCM Servicablility.
I could not connect and then my helpdesk started getting calls from CAD agents that no calls were being allowed in through the queues.
I had to restart my Publisher. The subscriber did not assume the role of CTI manager during the time the Publisher was down.
I have not been able to determine the cause of the crash as nothing was logged when I looked in RTMT.
Has anyone else experienced CUCM hanging and needing a reboot while running CAR?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...