Cisco Approved Call Recording Vendors

[joe.conger]

I'm looking for a list of Cisco approved call recording vendors.

Joe

[Rob Huffman]

Hi Joe,

The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;

http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints

Hope this helps!

Rob

[joe.conger]

Rob,

Thanks for the info.  Kind of a short list with only Nice & Witness listed on the voice endpoints

Joe

[Rob Huffman]

Hey Joe,

Those two are the only "partner" solutions but you can also look at

Verint and Telrex

http://verint.com/contact_center/section2b.cfm?article_level2_category_id=21&article_level2a_id=274&article_level2b_id=585

http://www.telrex.com/call_recording.htm

Cheers!

Rob

[Brad Martin]

We are having great luck with voice recording using Orecx.

http://www.orecx.com

[Matthew Guerrera]

Another product worth mentioning is Calabrio. They do endpoint recording and monitoring (compliance recording) along with Workforce Optimization if you run a non Cisco call center. If you do run a Cisco call center; Cisco has WFO products as well.

http://www.calabrio.com/

[Adrian Saavedra]

Hi,

I've heard about another company (Verba Technologies) that develops Call Recording software for UCM and CUCME.

Perhaps you want to explore this other option as well.

http://www.verba.com/cisco-call-recording-solutions

Hope it helps, please rate if it does.

Kind regards,

- Adrian.

[testeven]

Hi Joe,

Here are some recording vendors you can check:

*** Cisco Call Recording and Monitoring 3rd party solutions***

http://www.nice.com/products/multimedia/contact_centers.php

http://verint.com/contact_center/index.cfm

http://www.bluepumpkin.com/main.aspx?pid=156

http://www.cybertech-int.com/10377/1/home.html

http://www.voiceprintonline.com/record-voip-ip-phone-recording.asp

Regards,

Tere.

[susanterry]

Hi Joe-

CTI Group also has a Cisco Certified and SIP approved call recording for Cisco environments. SmartRecord is the application. You can find downloads and information at www.ctigroup.com or you can contact me directly at 317 262 4549.  Susan

[pgbotzcisco]

Hi Joe,

VPI (Voice Print International) - a Cisco Solution Developer partner - also provides a reputable Cisco Compatible-tested and approved call recording software solution.

You can read more about the VPI CAPTURE Cisco call recording solution in the Cisco Developer Network Marketplace Solutions Catalog: https://marketplace.cisco.com/catalog/companies/932 and download product and technical datasheets here: http://www.VPI-corp.com/Cisco

Best regards,

Patrick

[w.alghanem]

Hi Joe,

TeleFinity is offering a Free 6 months Certified Call Recording System for unlimited number of channels, have a look here:

http://tele-finity.com/Advertisement/Cisco-Call-Recording-6-Months-Free

[megan.perry]

Hi Joe,

Tollring’s iCall Suite call recording has just been certified via the Cisco IVT program.

Thanks, 

Megan