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Cisco Approved Call Recording Vendors

I'm looking for a list of Cisco approved call recording vendors.

Joe

10 REPLIES
Hall of Fame Super Red

Re: Cisco Approved Call Recording Vendors

Hi Joe,

The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;

http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints

Hope this helps!

Rob

New Member

Re: Cisco Approved Call Recording Vendors

Rob,

Thanks for the info.  Kind of a short list with only Nice & Witness listed on the voice endpoints

Joe

Hall of Fame Super Red

Re: Cisco Approved Call Recording Vendors

Bronze

Re: Cisco Approved Call Recording Vendors

We are having great luck with voice recording using Orecx.

http://www.orecx.com

New Member

Re: Cisco Approved Call Recording Vendors

Another product worth mentioning is Calabrio. They do endpoint recording and monitoring (compliance recording) along with Workforce Optimization if you run a non Cisco call center. If you do run a Cisco call center; Cisco has WFO products as well.

http://www.calabrio.com/

Re: Cisco Approved Call Recording Vendors

Hi,

I've heard about another company (Verba Technologies) that develops Call Recording software for UCM and CUCME.

Perhaps you want to explore this other option as well.

http://www.verba.com/cisco-call-recording-solutions

Hope it helps, please rate if it does.

Kind regards,

- Adrian.

Cisco Employee

Re: Cisco Approved Call Recording Vendors

Hi Joe,

Here are some recording vendors you can check:

*** Cisco Call Recording and Monitoring 3rd party solutions***

http://www.nice.com/products/multimedia/contact_centers.php

http://verint.com/contact_center/index.cfm

http://www.bluepumpkin.com/main.aspx?pid=156

http://www.cybertech-int.com/10377/1/home.html

http://www.voiceprintonline.com/record-voip-ip-phone-recording.asp

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Cisco Approved Call Recording Vendors

Hi Joe-

CTI Group also has a Cisco Certified and SIP approved call recording for Cisco environments. SmartRecord is the application. You can find downloads and information at www.ctigroup.com or you can contact me directly at 317 262 4549.  Susan

New Member

Re: Cisco Approved Call Recording Vendors

Hi Joe,

VPI (Voice Print International) - a Cisco Solution Developer partner - also provides a reputable Cisco Compatible-tested and approved call recording software solution.

You can read more about the VPI CAPTURE Cisco call recording solution in the Cisco Developer Network Marketplace Solutions Catalog: https://marketplace.cisco.com/catalog/companies/932 and download product and technical datasheets here: http://www.VPI-corp.com/Cisco

Best regards,

Patrick

New Member

Hi Joe,

Hi Joe,

TeleFinity is offering a Free 6 months Certified Call Recording System for unlimited number of channels, have a look here:

http://tele-finity.com/Advertisement/Cisco-Call-Recording-6-Months-Free

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