AA/B-ACD was working fine in drop-through mode when the CCME was installed first in the customer's site.
Then customer asked to change the default Audio Prompts (en_bacd_allagentsbusy.au) and (en_bacd_music_on_hold.au) with a customized and professionally recorded messages. We recorded the audio with a Professional company in the required format .au (with 8-bit, mu-law, and 8-kHz in).
I then renamed the current audio files on the routers as (en_bacd_allagentsbusyOLD.au) and (en_bacd_music_on_holdOLD.au) and uploaded the newly recorded files as (en_bacd_allagentsbusy.au) and (en_bacd_music_on_hold.au).
Made some call tests and I still get the old (en_bacd_allagentsbusy.au) not the recording I uploaded but I get the newly recorded (en_bacd_music_on_hold.au)â¦mixed up. Then decided to reload the router in order the TCL script to use the newly recorded (en_bacd_allagentsbusy.au).
When router reload complete, Calls to the B-ACD script fails. I haven't made any changes to the configuration but only changed the Audio files. Then rolled back by renaming (en_bacd_allagentsbusyOLD.au) and (en_bacd_music_on_holdOLD.au) to (en_bacd_allagentsbusy.au) and (en_bacd_music_on_hold.au), but no difference, Calls to B-ACD still fails.
Hi, likely the file format is wrong. Actually must be .au, but the setting that i use and work, same size is 16 bits. I know it's a bit confusing and sometime you have to do a bit of trial and error with the file settings.
If you do "debug voice application media status) you can see the failure message when the format is wrong.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
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