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Cisco call manager 7, contact center 8 and call queues

Sorry for the basic question:

Is there a set timeout that a person can be in a call queue?

We are getting complaints of customers being in a call queue for long periods of time and then just getting dropped.

Once person was number 45 in the queue, waited until he was number one and then got disconnected.

We have had numberous complaints about this.

1 REPLY
Silver

Cisco call manager 7, contact center 8 and call queues

There is no time limit but there is a limit on the number of steps a script can use. As your script keeps looping round with busy messages and MOH it keeps running up its step count.

In appadmin System/System Parameters

The setting is: Max Number of Executed Steps*

The default is 1000, this is to prevent loops in a script from pulling down the system.

You should be able to increase this to 5000 without any problems.

Graham

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