Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco Call Manager CDR Analysis and Reporting

Hi, I have a CCM 4.2 cluster and I installed the plug in CDR Analysis and Reporting following a traditional instuction provided by the plug in installer.

When I open it, that is: (Application>Cisco Call Manager Serviceability>Tools>CDR Analysis and Reporting) I get the message: "The page cannot be displayed

The page you are looking for is currently unavailable"

Can anyone tell me what is happenning?



Re: Cisco Call Manager CDR Analysis and Reporting


CAR comprises a group of complementary services, which you can activate in the Service Activation window in Cisco Unified CallManager Serviceability. Before you can launch CAR from the Tools menu in Cisco Unified CallManager Serviceability, you must activate the CAR services:

Choose Tools > Service Activation.

Check the check boxes next to the following CDR services:

? Cisco CAR Scheduler

? Cisco CAR Web Service

? Cisco SOAP-CDROnDemand (optional). If you are using a third-party billing application that accesses CDR data via an HTTPS/SOAP interface, activate this service.

Note: Activate the CAR services on only the first node, where the Cisco Unified CallManager database resides.

u can also access CAR directly:




New Member

Re: Cisco Call Manager CDR Analysis and Reporting


Thank you for your response

I?ve been looking for the services you talk about in the CallManager Serviceability page, but those services are not there, the only service it has related with CDR, is the Cisco CDR Insert and it is activated. I looked for the CAR services you recommend me to activate in the services of the server (Administrative tools>services) and I found "Cisco CRA engine" service, it is stopped and I tryed to start it, but it doesn?t work because an unspecified error. Could this be the cause of my problem?

Thank you


Hall of Fame Super Red

Re: Cisco Call Manager CDR Analysis and Reporting

Hi Nicolay,

The CRA Engine is not related to your issue here (it is the engine for CRA/IPCC function) :( Have a look at the info in the attached document. Maybe try uninstalling and then reinstalling the CAR Plugin;

Cisco Unified CallManager Serviceability Administration Guide, Release 4.2(3)

CDR Analysis and Reporting

Hope this helps!