Unless you have SQL programmers on staff. Then you can create any report you want.
Had a customer do that because the third party software they bought at the time just did too much. They wanted 1-2 simple reports. Now they are looking for a third party software because other departments need something more complicated.
I have a customer wanted detailed reports for outbound calls. They'd like to get call summaries grouped by department (Sales, Customer Care, TAC) etc and are especially interested in average talk time.
I know this is beyond the capabilities of CAR. Are there any third party vendors that have a product that will do this?
With the CallManager it's possible to have the call details related to gatways, to users or to a group of users this one is called CDR (Call Detail REcords) but billing wich concern money is not part of the CCM try the Stone Voice it is a cisco developper partner they provide a billing a slolution Kindly
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...