Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Cisco CCX

Hello,

 

Im new with CCX and I can see that in the list of servers the status for the servers I have are in "PARTIAL SERVICE ".

 

Any idea what I can check? or this is normal?

 

Thanks 

3 REPLIES
Cisco Employee

HiPerform JTAPi client and

Hi

Perform JTAPi client and JTAPI Dat Resync operation.

It’s because any of the Service in the server is not IN_Sevice 
Under the "Cisco Unified CCX Administration Control Center" Check if there is any service which is not IN_Service state.

Refer Below link for more detail.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/uccx70srvtrbl.pdf

 

Regards,

Venkatesh

Community Member

Hello venperum, I cand find

Hello venperum,

 

Unified CM Telephony Subsystem  --> PARTIAL SERVICE

VOIP Monitor Subsystem --> PARTIAL SERVICE

 

Thanks.

Cisco Employee

Hi, did you Perform JTAPi

Hi,

 

did you Perform JTAPi client and JTAPI Dat Resync operation. If not please do that and refer below thread.

 

https://supportforums.cisco.com/document/134556/cm-telephony-subsystem-partial-service-or-oos

 

Regards,

Venkatesh

85
Views
0
Helpful
3
Replies
CreatePlease to create content