We are having an issue. that being we have a third party, MTS, collecting CDR data. When calls come in to our operator, she transfers the call to a hunt group. but all that shows in the data being output from CM is the hunt group number, not the terminating DN. so instead of ext 1111 transfers to HG 2222 and 3333 answers, the data only shows 1111 to 2222, and not final destination.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...