Has anyone gotten the Cisco Click to Call version 8 to work on Windows 7 x64 with Office 2010 64-bit?
I keep getting an issue in which the COM add-in does not start. I get error code "runtime error occurred"
Just to note that it is supported on your system:
Click to Call supports the 32-bit and 64-bit versions of the following operating systems:
· Microsoft Windows XP Professional, Service Pack 2 or higher
· Microsoft Windows Vista Business Edition or Enterprise Edition, Service Pack 2 or higher
· Microsoft Windows 7 Professional Edition, Enterprise Edition, or Ultimate Edition
I would personally disable any antivirus and reinstall
I was going to tell you that Office 2010 is not supported but it looks like it is working for other people here...
C2C 8.0 + Office 2010
Thanks for the reply, but I know it works on my OS, but I don't have it working on 64-Bit Office. My question really is has anyone gotten it to work on the 64-bit version of Office 2010?
I uninstalled 64-bit Office 2010 and installed the 32-bit version of Office 2010 and it works like a charm. I just really wanted to stick to running 64-bit.
I know that Internet Explorer 64-bit doesn't work either. I wonder if it's the same deal with Office 2010....
I have the exact same issue. Windows 7 64 bits with Office 2010 64 bits and cannot launch the office add-in (in Word or Excel or Outlook) ... runtime error.
having the exact same issue.
Any update ?
Click to Call from both Firefox and Explorer 8 works as expected.
Hi any updates??
Same scenario: Windows 7 64-bit machine, Office 2010 64-bit, no click to call options (within Office apps)
Hi this is not supported
Valid configurations are
Office 2010 32-bit on Windows 7 32-bit
Office 2010 32-bit on Windows 7 64-bit
Invalid configurations are
Office 2010 64-bit on Windows7 64-bit
Also Microsoft recommend using 32-bit office on Windows 64-bit
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can someone from CISCO answer this for me?
Is there anything in the C2C roadmap for Office 2010 64-bit support? More and more customers are installing x64 everything. I am having a difficult time explaining to them why this highly demanded feature can't work with their current environment.
Not supported is the answer. Probably in the next release we may see the support but no official annoncement made yet.
C2C version: 8.0
The following desktop applications can be used with the Click to Call application:
•Mozilla Firefox 3.5 or higher
•Microsoft Internet Explorer 7.0 and 8.0
•Microsoft Excel 2003, 2007, and 20101
•Microsoft Word 2003, 2007, and 20101
•Microsoft Outlook 2003, 2007, and 20101
•Microsoft Powerpoint 2003, 2007, and 20101
•Microsoft Sharepoint Server 2003 and 2007
Theres a footnote to the above statement which states the following:
Click to Call only supports 32-bit versions of Microsoft Office 2010 applications.
Hope it clarifies all doubts.
Yeah, i've seen this doc as well. I was just hoping they would get up to speed with the 64-bit app so my customer base would stop hounding me.
Thanks for the reply.
Microsoft recommend installing Office 2010 32-Bit on Windows 64-Bit
I'm not sure Cisco will ever release a 64-bit version. The same goes for most other vendors.
The recommendations for which edition of Office 2010 to install are as follows:
By default, Microsoft Office 2010 installs the 32-bit version of Office 2010 even if your computer is running 64-bit editions of Windows.
Important The 32-bit version of Office 2010 is the recommended option for most people, because it prevents potential compatibility issues with other 32-bit applications, specifically third-party add-ins that are available only for 32-bit operating systems.
Note The 64-bit version of Office 2010 is not compatible with any other 32-bit version of Office programs. As a result, you must first uninstall all 32-bit versions of Office programs before you install the 64-bit version of Office 2010. The Office 2010 disc includes both 32- and 64-bit versions of Office 2010. To install 64-bit Office 2010, you must run Setup.exe from the x64 folder. For more information, see Install the 64-bit version of Office.
Note There is no 64-bit version of Visual Basic 6. As a result, many of these objects need to be ported and rewritten.
Additionally, certain Microsoft Outlook 2010 features are unavailable with Communicator R2. For more information about these Outlook features and the hotfix that addresses them, see the following Knowledge Base article: