Hi,
we have an CME with a fine running AA srcipt. Callers how dials into the CME, get into a queue, hear the announcement and then redirect to a huntgroup.
Now it should be combined with night-service feature in CME.
So I configured a dummy ephone-dn. I set call-forward all to the pilot of the AA. I set call-forward night-service to another number.
I added two dial-peers, so that internal callers also reach the AA. This works.
But the problem is, that callers from PSTN now doesn't reach the AA. Only if they are dial the AA 94 directly it works. But they should dial the 90, so that I can manage the call with night-service.
Here is the config.
# the translation rule and profile
# I now redirect to the new dummy number
# formerly the call redirect to 94
voice translation-rule 2
rule 1 /12340/ /90/
voice translation-profile IN
translate calling 1
translate called 2
# application
application
service aa flash:app-b-acd-aa-2.0.0.0.tcl
param number-of-hunt-grps 1
paramspace english index 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 1
param aa-pilot 94
param queue-overflow-extension 57
paramspace english location flash:
param second-greeting-time 120
param call-retry-timer 5
param voice-mail 57
param max-time-call-retry 600
param service-name queue
!
service queue flash:app-b-acd-2.0.0.0.tcl
param queue-len 10
param aa-hunt1 95
param aa-name aa
param queue-manager-debugs 1
param number-of-hunt-grps 2
voice-port 0/0/0:15
translation-profile incoming IN
disc_pi_off
echo-cancel coverage 32
no vad
cptone DE
!
dial-peer voice 1 pots
preference 7
incoming called-number .
direct-inward-dial
# the old dial-peer to reach AA from PSTN
dial-peer voice 50 pots
service aa
incoming called-number 94
port 0/0/0:15
forward-digits all
!
# the new dial-peers
dial-peer voice 100 voip
destination-pattern 94
session target ipv4:10.10.10.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 101 voip
service aa
incoming called-number 94
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
# the new dummy ephone-dn
ephone-dn 55 dual-line
number 90 secondary 123490 no-reg both
description TimeBasedRoutingNumber
call-forward all 94
call-forward busy 95
call-forward night-service 57
call-forward noan 95 timeout 3
night-service bell
!
!
ephone-hunt 1 sequential
pilot 95
list 50, 77
timeout 10, 10
display-logout logged off
!
Somebody can help?
