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New Member

Cisco CME - Listen in on other callers

Greetings, we have a client who would like to be able to listen in to other peoples phone calls whilst they are on a call.

Is this possible with CME?

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Cisco CME - Listen in on other callers

CME only provides barge

Configuring Barge and Privacy

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebarge.html

If this doesn't meet your needs you'll need a 3rd party app for silent monitoring

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
New Member

Re: Cisco CME - Listen in on other callers

You can do it if you have Unity Express. Other option would be voip sniffer/recorder that will save the session as wave files. There is a bunch out there but if you are looking for a free one I suggest open source orkaudio, it has an optional web interface.

Totie

New Member

Re: Cisco CME - Listen in on other callers

Thank you for your reply, when you say you can do it with CUE do you mean live record?

The customer would like to effectively listen in on phone calls rather than record them for playback although i could put it forward as an option, we usual use software from Witness or CTI Group.

Regards

Cisco Employee

Re: Cisco CME - Listen in on other callers

CME only provides barge

Configuring Barge and Privacy

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebarge.html

If this doesn't meet your needs you'll need a 3rd party app for silent monitoring

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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