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New Member

Cisco CP-8831 phone not registering

                   I have a Cisco CP-8831 conference phone and CUCM 9.1. I have added and applied the firmware and related files to CUCM cluster and the system does recognize 8831. I add the phone and the phone is receiving all needed TFTP, CTL information. Phone is coming up "phone not registered" also says "Error DB Config". Active load sip8831.9-3-3-3. Can someone point me in the right direction to get this going?

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

Cisco CP-8831 phone not registering

Hi,

did u upload the Device pack?

If no, please upload it in call manager from below cisco site and then,update.

http://software.cisco.com/download/release.html?mdfid=284510097&flowid=37562&softwareid=282074299&release=9.1(1.21026)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

30 REPLIES
VIP Purple

Cisco CP-8831 phone not registering

Hi David,

Is auto-registration enabled in call manager ?

if yes, can u to call routing---route plan report and delete unassigned numbers .May be DNs are not available to regsiter this phone.

regds,

aman

VIP Purple

Cisco CP-8831 phone not registering

Hi,

did u upload the Device pack?

If no, please upload it in call manager from below cisco site and then,update.

http://software.cisco.com/download/release.html?mdfid=284510097&flowid=37562&softwareid=282074299&release=9.1(1.21026)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

New Member

Cisco CP-8831 phone not registering

Aman,

I was going to patch system to get to correct 8831 version. I decided to update OS to correct other problems. I had to upgrade to

UCSINSTALL_UCOS_9.1.2.10000-28.sgn, all is working after cluster upgrade.

New Member

Hi, I have CUCM 10.5 and CP

Hi,

 

I have CUCM 10.5 and CP 8831. it's saying "phone not registered"

 

what i need to do to fix the issue.

 

Thank you!

VIP Purple

Hi,have u configured this

Hi,

have u configured this manually by entering MAC address or auto -registrationis enabled?

what is the firmware u have for 8831 model?

 

regds,

aman

New Member

Hi, I have configured it

Hi,

 

I have configured it manually with MAC-address entry.

firmware of CISCO 8831 is sip8831.9-3-3-5.

please advise.

 

Thank you

New Member

Rizwan, I have the same issue

Rizwan,

 

I have the same issue, were you able to get the 8831 registered? 

Does anyone know if their is a gui for the phone that can be accessed?  I am remote and I can see the phone in cdp and ping the IP but I don't can't see any of the network information.

CUCM version 10.5.1

Thanks,

 

Joe

New Member

Joe, I have added phone only

Joe,

 

I have added phone only but it's not registering with error "phone not registered" 

I also need assistance to fix the issue.

 

Regards,

 

VIP Purple

Hi,please check the

Hi,

please check the compatibility matrix for device matrix along with 8831 firmware.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix.pdf

Cisco Unified IP Conference Phone 8831 Firmware Release 10.3(1)

Cisco Unified Communications Manager Device Package 10.5(1)(12020-1) introduces support for CiscoUnified IP Conference Phone 8831 for Firmware Release 10.3(1). You must download and install CiscoUnified Communications Manager Device Package 10.5(1)(12020-1) for Cisco Unified IP Conference Phone 8831 to function properly.

 

download Device pack from below site and upload in Call manager server and restart it .

https://software.cisco.com/download/release.html?i=!y&mdfid=285963825&softwareid=282074299&release=10.5(1.12020)&os=

 

regds,

aman

New Member

Hi, i have uploading device

Hi,

 

i have uploaded device pack. phone is registered now.

 

Thank you.

 

Regards,

VIP Purple

Gr8.problem got resolved.can

Gr8.

problem got resolved.

can u share show version active from server on which u uploaded Device pack and final 8831 firmware version ?

 

regds,

aman

New Member

admin:show version active

admin:show version active 

Active Master Version: 10.5.1.10000-7

Active Version Installed Software Options: 

cmterm-devicepack10.5.1.12020-1.cop

 

 

8831 phone version: sip8831.10-3-1-16

VIP Purple

thanks for updates.[+5].

thanks for updates.[+5].

 

please mark the thread as Answered..

 

regds,

aman

New Member

Phone still isn't registering

Phone still isn't registering:

Config on switch:

interface GigabitEthernet1/0/20
 description Pevely Conference 19023
 switchport access vlan 20
 spanning-tree portfast

 

Vlan 20 is the voice vlan, the same that all other phones are registered.

All phones are using the same DHCP parameters for that vlan.

CallManager show version active

Active Master Version: 10.5.1.10000-7
Active Version Installed Software Options: 
ciscocm.migrate-export-v1.11.cop
ciscocm.ucmap_platformconfig.cop
cmterm-devicepack10.5.1.12020-1.cop

 

Again I am not @ the site, I am hoping to have someone available to give me some input on the display, network settings.  I can see from CDP that the phone gets an IP, I can ping the IP from CUCM.  Does this type of phone allow Web Access?

Thanks,

Joe

New Member

Hello Joe, I had the same

Hello Joe,

 

I had the same issue a week ago. I tried everything to fix it remotely. Nothing helped. Then I asked local guys to make settings reset on the phone:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/9_3_3/english/adminguide/CS38_BK_A8C4AC51_00_adminguide-8831/CS38_BK_A8C4AC51_00_adminguide-8831_chapter_01001.html#CS38_TP_B1750C64_00

 

It helped. Now both phones are registered.

 

The 8831 phones have a web interface, but you have to ensure you enable the web-access settings in your cucm.

 

Thanks

New Member

Hi,I had resolved my issue

Hi,

I had resolved my issue after uploading device pack. 

i have another issue, after turning on "Cisco Camera" and "Video Capability" option in setting of phone in CUCM, my 9971 phone behave unexpectedly.

when i dial outside then it doesn't makes the call and drop it. rest model phones are working perfect. I just disable both options and it's working normal. 

now to fix this problem?

Thanks in advance. 

VIP Purple

Hi Rizwan,please check the

Hi Rizwan,

please check the link and attached DOC.

https://supportforums.cisco.com/discussion/11781366/cisco-8945-dialing-out-gets-fast-busy-all-outbound-calls

Hope it helps.

regds,

aman

New Member

Cisco CP-8831 phone not registering

I am having the exact same issue.  I have a brand new 8831 and am running:

CUCM 9.1.2.10000-28

I have device pack cmterm-devicepack9.1.2.11013-1.cop installed, but the phone refuses to register.  I also tried restoring to factory settings but no difference. 

VIP Purple

Cisco CP-8831 phone not registering

Hi Andrew,

Did u reboot the server after uplaoding Device PAckage?

regds,

aman

New Member

Cisco CP-8831 phone not registering

No, only restarted the TFTP service on each CM

VIP Purple

Cisco CP-8831 phone not registering

Hi Andrew,

I was referring this

When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A cluster-wide reboot is not required when you apply a Device Package to update existing firmware/configuration

regds,

aman

New Member

Cisco CP-8831 phone not registering

Then yes, a full cluster reboot was performed when I added the Device Pack to enable new device support.  I also just updated the device firmware using cmterm-8831-sip.9-3-3-5.cop as well (and restarted the TFTP).

VIP Purple

Cisco CP-8831 phone not registering

Hi ,

can u try installing latest Device pack and check?

cmterm-devicepack9.1.1.21017-2.cop.sgn

regds,

aman

New Member

Cisco CP-8831 phone not registering

I already have cmterm-devicepack9.1.2.11013-1.cop installed.

VIP Purple

Cisco CP-8831 phone not registering

Hi Andrew,

I was referring the release notes and that is the reason if u could install latest Device Pack and check.

Firmware Version 9.3(3) for Cisco IP Phone Model 8831

The 9.3(3) firmware image within the installation program supports the Session Initiation Protocol (SIP) for the following Cisco IP Phone models:

  • Cisco IP Phone 8831

This firmware version is supported on Cisco Unified Communication Manager Release 7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher. Latest device pack for these CUCM version should be installed firstly, otherwise, 8831 cannot successfully register to the Cisco Unified Communications Manager!

http://www.cisco.com/web/software/282074288/99263/cmterm-8831-sip.9-3-3-5-readme.html

regds,

aman

New Member

Cisco CP-8831 phone not registering

Aman,

I did load the latest firmware referenced (cmterm-8831-sip.9-3-3-5.cop.sgn) on both pub/sub and restarted the TFTP Server on each.  Still no luck.

It looks like the phone received the updated firmware asi can tell from the connected display, but it will not register to CUCM no matter what.  Thanks for the assistance.

VIP Purple

Cisco CP-8831 phone not registering

Hi Andrew,

Open the TAC case and take their help since Device PAcks are installed in Active PArtition and hence, cannot be uninstalled.

regds,

aman

New Member

Hi Andrew, Have your problem

Hi Andrew,

 

Have your problem solved now? Did you open TAC case?

 

I have exactly same issue with the latest device pack cmterm-devicepack7.1.5.36121-2.cop and cmterm-8831-sip.9-3-3-5.cop.sgn. My CM version is 7.1.5. I also get the Error DBConfig during the start up process when the phone is registered.

 

Please assist how to fix that Thanks.

New Member

I have the same problem, so I

I have the same problem, so I disabled the DHCP server because according to the PDI Helpdesk, there are a lot of ip phone 8831 with this issue. They can´t receive the TFTP server information from DHCP Server.

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