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New Member

Cisco CUCM licenses Urgent

Hello All

I have a big problem , i have already requested Cisco licenses 4 months for my CUCM PUB , and my Cisco Unity connection. When i uploaded the licenses to my CUCM Pub , i get invalid licenses file (check mac-address , time expires , regenerat) , however the licenses for unity are uploaded successfully. The mac address of Pub license file  is matching mac -address from (show network on CUCM and show status from cli) , so i am sure from the licenses.Actuall i attached the license , may be something is wrong. I need any help or any idea to solve my issue.

Many Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Super Bronze

Cisco CUCM licenses Urgent

Check that the your mac address is the one I posted above. I suggest send an email to licensing@cisco.com and have them repissue another license to you. ensure you rprovide them with the correct mac address and your sales order no

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Re: Cisco CUCM licenses Urgent

Mohamed

After i checked that licenses , these licenses for vmware server . I think this will be the issue , please contcat Licenses@cisco.com , and tell them about that. This will be you issue .

Thank you

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14 REPLIES
VIP Super Bronze

Cisco CUCM licenses Urgent

What platform are you installing your cucm on? Secondly is this the mac address of your pub?

5CF3FC2B1B1C

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Cisco CUCM licenses Urgent

Thanks for your help sir , it is Cisco MCS 7825I5.Yes , it is . I got it from (mac-adress which typed on the device , from show netwrok for CUCM-OS and from show status of CLI).

Thanks

VIP Super Bronze

Cisco CUCM licenses Urgent

Check that the your mac address is the one I posted above. I suggest send an email to licensing@cisco.com and have them repissue another license to you. ensure you rprovide them with the correct mac address and your sales order no

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Cisco CUCM licenses Urgent

Hi sir

Thanks for you , can you tell me for other way to get my mac-address?. If they provided me with the licenses 4 months ago , is there any issue to uploaded it now as a time issue.

Thanks

Re: Cisco CUCM licenses Urgent

Mohamed

After i checked that licenses , these licenses for vmware server . I think this will be the issue , please contcat Licenses@cisco.com , and tell them about that. This will be you issue .

Thank you

Please rate all useful information

VIP Super Bronze

Cisco CUCM licenses Urgent

Time is not an issue..

You can check your mac address by issueing the ff command on the OS Admin of cucm

show network eth0 detail..

Islam..

How did you conclude that these are licenses for vmware server?

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Cisco CUCM licenses Urgent

Hi aokanlawon

Actually i check the license file , please find the below:-

INCREMENT SW_FEATURE cisco 8.0 permanent uncounted \

VENDOR_STRING=15CF3FC2B1B1C5CF3FC2B1B1C2.0 \

HOSTID=HOSTNAME=5CF3FC2B1B1C \

If this for physical server , should get INCREMENT PHONE_UNIT not SW_FEATURE

, other issue should be between "&" the number of your CUCM_user licenses ,not 1 as mentioned on the attached file.

Thank you

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New Member

Cisco CUCM licenses Urgent

Sounds like you may have provided the wrong MAC address either through error or virtuial. 

This can be fixed pretty fast by contacting Cisco support  U.S. / Canada 800-553-2447

New Member

Cisco CUCM licenses Urgent

Hi Mohamed

Please confirm that the mac address on your license file received from cisco "5CF3FC2B1B1C" is the same as the mac displayed when you issue the command " show status" under CLI when ssh to CUCM.

Step 1:

ssh to the CUCM then issue a "show status"

-what is the license mac ??

-compare it with is mac = 5CF3FC2B1B1C ==> this is from the license file you received from Cisco.

Step 2 :

Confirm from the output of "show status" if you are running on a VM platform.

It would hel if you can paste your output of your "show status" results from you CUCM cli.

Step 3 :

Please take not if your license mac is in UPPER CASE or lower case.

Step 4:

You will need to get hold of your PAK number that you used when requesting for this license file and contact cisco TAC to rehost the license file and also paste the CLI output from the "show status"

They will rehost your license files and correct the issue.

****Please give feedback on the resolution*****

Thanks & Regards.!.!!

Cisco CUCM licenses Urgent

Hi Gaven

Yes , my friend and only change ( i set 1500 for licesnses for CUCM users as example you have to get on your correct file the licenses instead of 1500 not 1) for you perfect example:-

INCREMENT PHONE_UNIT  cisco 8.0 permanent uncounted \

VENDOR_STRING=15005CF3FC2B1B1C5CF3FC2B1B1C2.0 \

HOSTID=HOSTNAME=5CF3FC2B1B1C OVERDRAFT=1 \

NOTICE="201307062329255041 \

Thank you

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VIP Super Bronze

Cisco CUCM licenses Urgent

I am sorry that conclusion is wrong. CUCM licenses is divided into three parts

1. Phone licenses/user licenses

2. Node licenses

3. SW feature licenses..

Below is a sample license file for a appliance based cucm8.6..and you can clearly see the SW feature license. There are no phone licenses here so you dont see the phone count..

INCREMENT CCM_NODE cisco 5.0 permanent uncounted \

    VENDOR_STRING=1E41F20B5551CE41F13B5551C2.0 \

    HOSTID=e41f13b5551c \

    NOTICE="201106300417417861 \

    0098J2EF982" SIGN="016D C2C3 229A 1693 6959 1713 \

    2AD6 9CD5 2763 B522 79E9 B34F EBA2 D99C ABE7 0202 6F8A 6A69 \

    F552 0A7F EB02 7C67 6245 D787 23DF 8204 0830 7F5F 6545 BDA6"

INCREMENT SW_FEATURE cisco 8.0 permanent uncounted \

    VENDOR_STRING=1E41F13B5551CE41F13B5551C2.0 \

    HOSTID=e41f13b5551c \

    NOTICE="201106300417417862 \

    0098J2EF982" SIGN="1302 AA43 A0B9 98BB 26DE 44E7 \

    DBA0 D9AE BD9F 13EE ED84 F8DF EEC9 295F 8101 0545 04C0 8362 \

    2DF7 BD2C 8A03 C2DD 7F98 0B57 425C AFF5 243F 42CE F68F 931A"

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Cisco CUCM licenses Urgent

Hello

I need to thank all of u , i get a reply from license team as Eng/Aokanlawon advised me.

"I checked MAC address: 5CF3FC2B1B1C and it shows that license was hosted to a vmware server. Is this correct? 
 
Can you verify if you are running on vmware or physical server only?"

Based on that i get my issue that i get wrong license , many thanks.

Thanks

New Member

Cisco CUCM licenses Urgent

Yes, you are correct

CUCM licenses is divided into three parts

1. Phone licenses/user licenses

2. Node licenses

3. SW feature licenses..

On Islam`s license file the issue is that he did not upload this license on time. The license is dated :2013070623 and you have a time frame in wich you must load these license files.

Islam you have the correct license but you did not upload it on time. That is why you are receiving the following error:i (check mac-address , time expires , regenerat

Your license file below is correct. You need to regenerate the license file again. Cisco will help you with that.

INCREMENT SW_FEATURE cisco 8.0 permanent uncounted \

VENDOR_STRING=15CF3FC2B1B1C5CF3FC2B1B1C2.0 \

HOSTID=HOSTNAME=5CF3FC2B1B1C \

NOTICE="201307062329255041 \

1158J77CC5A" SIGN="0AA3 C25E B9A9 872C 2175 D939 \

CF48 8DB5 3F00 6753 94F1 1A0C E10B FB5E F2A0 0478 5615 484C \

4984 3CAC 5F44 5996 9949 1B9E 967E B62C 340C 0AB1 333A E10D"

INCREMENT CCM_NODE cisco 8.0 permanent uncounted \

VENDOR_STRING=15CF3FC2B1B1C5CF3FC2B1B1C2.0 \

HOSTID=HOSTNAME=5CF3FC2B1B1C \

NOTICE="201307062329255042 \

1158J77CC5A" SIGN="014F 3A13 CE32 41B8 AB25 F2D0 \

3487 9304 ECBC 2E64 BB68 33F9 08EE 47AE A720 0086 E6D4 001D \

53D2 BDF0 39C2 5320 7473 D5DB 3DDA 1A43 CF00 C1DB 8E9F 62C1"

INCREMENT PHONE_UNIT cisco 8.0 permanent uncounted \

VENDOR_STRING=11955CF3FC2B1B1C5CF3FC2B1B1C2.0 \

HOSTID=HOSTNAME=5CF3FC2B1B1C OVERDRAFT=59 \

NOTICE="201307062329255043 \

1158J77CC5A" SIGN="1BB5 3C16 6D81 6DC6 F9F3 F35F \

29CC 2083 EB62 D7FF 32A1 8052 38C5 8B18 6288 0F23 E82B F583 \

02E5 6508 3D02 8A6D DE1D 2768 A04E 3940 DEDD FEBC 6A3A 526F"

Cisco CUCM licenses Urgent

Hi Gaven

This issue for mr/mohamed  not me and he got the solution from license team , but there is no issue for time . i get license from Cisco and uploaded after 6 months for Cisco unity connection and uploaded successfully.

Thank you

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