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New Member

Cisco DX650 video calling

Hi everyone,

I'm currently running CUCM 8.6.2. I recently got the Cisco DX650 configure and registered on the CUCM, but i'm having some issues in terms of video calling. I have 2 video calling capable phones(9971,9951), video calling between these 2 phones works perfectly. Any video calls to and from the DX650 to either the 9971 or 9951 is failing. I just get normal calls. I have video calling ENABLED for all 3 phones.

Can anyone help?

New Member

Hi Trevor Have you resolved

Hi Trevor


Have you resolved this issue ? Im also facing to same issue.. Please guide 





Cisco Employee

Hi Fernando,Do you get video

Hi Fernando,

Do you get video when calling between two DX650's?

Is there any MTP involved in the call?

Can you get the detailed callmanager trace for a test call between DX650 and 9971 when there is no video?



- Do rate helpful posts -

are your dx650 in a different

are your dx650 in a different regions/locations from your other phones, if so test it out and set video to unlimited between the regions and see if it works, if not send the SDL traces of a failed call.

Please remember to rate useful posts, by clicking on the stars below.

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