We have an enviroment thas is the follow: the Picture is attached.
When the caller is an IP Phone, inside the network, everythings works fine. ( Yellow arrow in the picture)
When the caller is an ANALOG PHONE in the PSTN, the caller doesn´t hear the audio´s prompt, but if they press the any key, the DTMF works and if the option of the key call the agent, the call complet and the caller hear the agent. (Blue arrow in the picture)
The problem happens only with the audio prompt.
The call follow from a intercluster no gatekeeper trunk between our customer and our network.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.