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Cisco IP Communicator Changing MAC adrress

Hello all,

I have problem with Cisco IP Communicator 8.6.3.0 I changed my laptop and I changed the mac address on  Communicator but it didn't work 

and I got message on the display "Configuring IP"

Please support

2 ACCEPTED SOLUTIONS

Accepted Solutions

1 - If you changed the IPC

1 - If you changed the IPC MAC address, make sure that the VoIP administrator changes this MAC address in Call Manager. Both sides need to be the same.

2 - If the IPC is showing "Configuring IP", that means that IPC is unable to obtain an IP address from the DHCP server. Verify that your laptop can obtain an address, from the DHCP server.

Regards,

Yosh

HTH Regards, Yosh

please try clearing ip comm

please try clearing ip comm config,

go to settings press **# on the screen and press erase. also check the same mac is added for the phone in CUCM.

2 REPLIES

1 - If you changed the IPC

1 - If you changed the IPC MAC address, make sure that the VoIP administrator changes this MAC address in Call Manager. Both sides need to be the same.

2 - If the IPC is showing "Configuring IP", that means that IPC is unable to obtain an IP address from the DHCP server. Verify that your laptop can obtain an address, from the DHCP server.

Regards,

Yosh

HTH Regards, Yosh

please try clearing ip comm

please try clearing ip comm config,

go to settings press **# on the screen and press erase. also check the same mac is added for the phone in CUCM.

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