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Cisco IP Contact Center

We have CCM 3.3.5, will the IP Contact Center work with this version of call manager. Is this something where you can set up a department for users to login on their ip phones and calls will only go those people who are logged in and not go to those who are not.

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Re: Cisco IP Contact Center

Yes only IPCC Express versions 3.1 and lower will work with this version of Callmanager. You will have to upgrade to CM 4.0 or later to get support for IPCC versions 3.1, 4.0.

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1683/ccmigration_09186a008077cb33.pdf

HTH

Sankar

PS: please remember to rate posts!

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