Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco IP Phone 7937 with Callmanager 4.1

I am triying to install Ciso Ip Phone 7937 with CMM 4.1 but I onl see Cisco 7936 on the "Add a new Phone" page. Is the 7937 model supprted on CCM 4.1?

16 REPLIES
Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Peter,

The 7937G is supported in CCM 4.1(3) with the SR (SR5) and Device Pack (DevPack-59 or later) listed below. Once these upgrades are done the 7937 will be added to the available "Add a new Phone" selections;

Compatible Cisco Unified CallManager Release - 7937G

Note: If you have a Cisco Unified CallManager on a Release earlier than 4.1(3)SR5, do NOT install this firmware. You must first upgrade your Cisco Unified CallManager to one of the compatible releases listed

4.1(3)SR5

ciscocm.4-1-DevPack-59 or later

4.2(3)SR2

ciscocm.4-2-3-DevPack-36 or later

4.3(1)

ciscocm.4-3-1-DevPack-16 or later

5.1(2)

cmterm-devicepack5.1.2.3111-1 or later

5.1(3)

cmterm-devicepack5.1.3.1104 or later

6.0(1)

cmterm-devicepack6.0.1.2111-1 or later

6.1

No device pack required, native support

From the Cisco Unified IP Conference Station 7937G Firmware Version 1.1(1) - ReadMe;

http://download-sj.cisco.com/cisco/voice/ip-7900ser/cmterm-7937-sccp.1-1-1-readme.htm

Hope this helps!

Rob

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

I want to install the Cisco 7937G on a CCM5.0. Is is supported with CCM5.0? I also tried to open the link you gave me http://download-sj.cisco.com/cisco/voice/ip-7900ser/cmterm-7937-sccp.1-1-1-readme.htm but it doesn't open. If it is supported on CCM 5.0, what are the configartion process?

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

Also If it's not supported with CCM 5.0, how do I go about the upgrade process and proceedure. I await you response.

Thanks.

Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Peter,

Sorry about that, I thought you were looking for the CCM 4.1 info :( Sadly the 7937G is not supported on CCM 5.0;

Cisco Unified IP Conference Station 7937G is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1, 4.3, 4.2, and 4.1.

Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.0(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7937g/firmware/english/1_0_1/release/notes/37101.pdf

Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.1(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7937g/firmware/english/1_0_2/37rn111.html

Hope this helps!

Rob

Edit: I missed your last post (sorry). For support of the 7937 you would need to upgrade your CCM Version to at least 5.1(2). I think that the recommended path would be to get to CCM 6.1(1a)

Rob

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Rob,

I have not gone to the site yet to install the 7937G conference Phone. I'll let you know the outcome when I try to implement it. But I have a CCM 4.1 running in my office and I try to run the firmware cmterm-7937-sccp.1-1-1.exe(as attached) following the readme instructions. After placing the file on my CCM 4.1 desktop, I ran the firmware and restarted the CCM, but when I tried to add the Conference phone, I couldn't find the option to choose the 7937 IP Phone on the "Add a new Phone" page. What could be the reason?

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

Guys, have you been able to find DevPack 5.1.3.1104 or later on CCO??

Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Peter,

I'm not sure why you would give me a rating of 2 when I spent so much time trying to help you out :(

Very disheartening!

Rob

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Bob,

The rating wasn't intentional. I didn't realise I rated 4 until I saw your reply. I actually wanted to rate 4. Sorry for that.

Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Peter,

No worries! I was just feeling sorry for myself :) I'm just glad to know that this is somewhat helpful.

For your 4.1(3) test are you running the minimum SR? Without at least SR5 you will not have the 7937 as an available choice for "Add new Phone".

****The 7937G is supported in CCM 4.1(3) with the SR (SR5)**** and Device Pack (DevPack-59 or later) listed below. Once these upgrades are done the 7937 will be added to the available "Add a new Phone" selections;

Compatible Cisco Unified CallManager Release - 7937G

Note: If you have a Cisco Unified CallManager on a Release earlier than 4.1(3)SR5, do NOT install this firmware. You must first upgrade your Cisco Unified CallManager to one of the compatible releases listed

4.1(3)SR5

ciscocm.4-1-DevPack-59 or later

4.2(3)SR2

ciscocm.4-2-3-DevPack-36 or later

4.3(1)

ciscocm.4-3-1-DevPack-16 or later

5.1(2)

cmterm-devicepack5.1.2.3111-1 or later

5.1(3)

cmterm-devicepack5.1.3.1104 or later

6.0(1)

cmterm-devicepack6.0.1.2111-1 or later

6.1

No device pack required, native support

Take care and thanks for cheering me up :)

Rob

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Rob,

I know that my CCM is 4.1(3), but how can I know if it has SR5?

Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Peter,

This is the simplest way :)

From ccmadmin go to Help (Top Right)>About Callmanager>Details

This will show what SR's are installed

Hope this helps!

Rob

Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi John,

I do not see that DevPak for 5.1(3) either :( Have you looked at installing one of the 5.1(3) Engineering Specials? The one below shows support for the 7937;

http://download-sj.cisco.com/cisco/crypto/3DES/voice/callmgr/ES/5.x/ESInstall5_1_3_1109-1_readme.htm

You may want to check with TAC to see whats up with this ES before installing.

Sorry man!

Rob

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hey guys, I don't mean to hijack this thread, but I'm having the same issue with a different version. I am trying to add 7975G phones and we are running CCM 4.2(3) sr2b. I ran the cmterm-7975-sccp.8-3-2.exe firmware upgrade and restarted the Call managers and the 7975 still doesn't show up as an option. Any ideas? Thanks.

Hall of Fame Super Red

Re: Cisco IP Phone 7937 with Callmanager 4.1

Hi Brett,

No worries my friend :) With CCM 4.2(3) support for the 7975G was added in sr3. So with your sr2b you have a couple of options, either do the sr3 upgrade or install the Device Package of at least;

ciscocm.4-2-3-DevPack-30

These methods will add the 7975G to the Device Defaults so they can be added as new phones.

Hope this helps!

Rob

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

New Member

Re: Cisco IP Phone 7937 with Callmanager 4.1

You guys rock, I must have misunderstood the documentation! Thanks!!

1421
Views
16
Helpful
16
Replies
CreatePlease login to create content