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Cisco ip phone 7940

One of my ip phone activate the speaker phone by itself. I can place call and receive but when I am not using the phone after a while the speaker button green up and you hear the dial tone. I reset the phone many times and factory reset it. Any idea how to fix this?

2 REPLIES
VIP Super Bronze

Cisco ip phone 7940

I would suggest a packet capture to see who initiates the off-hook event. It's possible that a CTI event or XML SDK command triggered it and a packet capture would show this. If the phone is sending the off-hook to CUCM without any triggering event then it's a hardware failure.

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Hall of Fame Super Gold

Cisco ip phone 7940

Is this happening to one phone or all the phones?

Could be the mechanical spring at the base of the button is already worn off.

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