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New Member

Cisco IP Phone 7942 intermidately restarting

                   Hi,

We done below task for afrosaid problem

1. Change the IP phone

2. Change the cabling from end user till switch port

3. Change the Switch port

4. Remove configration from CUCM for End user and Phone

But still problem is persisting ... Please assist me

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

Cisco IP Phone 7942 intermidately restarting

Hi Sandeep,

What is CUCM version and IP phone firmware?

IS phone working on PoE or Power CUBE?Are u facing problem with this phone model only?

regds,

aman

4 REPLIES
VIP Purple

Cisco IP Phone 7942 intermidately restarting

Hi Sandeep,

What is CUCM version and IP phone firmware?

IS phone working on PoE or Power CUBE?Are u facing problem with this phone model only?

regds,

aman

New Member

Cisco IP Phone 7942 intermidately restarting

Hi,

CUCM version - 8.1

IP Phone version SIP42.9-0-2SR1S

Phone is working on POE and this only 1 phone having such issue.

Regards,

Sandy

VIP Purple

Cisco IP Phone 7942 intermidately restarting

Hi Sandeep,

Try doing factory reset of the phone ,

http://www.wikihow.com/Reset-a-Cisco-CP-7940G-Phone-to-Factory-Default

Are other phones working fine on the same switch where 7942 is creating problem.

regds,

aman

Cisco Employee

Cisco IP Phone 7942 intermidately restarting

Check event-viewer logs. Collect from RTMT for the time issue happens. Keep a buffer of 10 min before and after the reboot happens

Tapan

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