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Community Member

cisco Ip Phone 7942 issue

Hello;

I have one of my Ip phone (cisco ip 7942) which is sitting on cisco screen ( copyright 2002 - 2007) and can't not finish this process. I need to know how i should fix this and what is the root cause of this. Other Ip phones are working perfectly without any issue. The call manager ( C3900 software (c3900 - universal k9-M) version 15.1 (4)M2,release software (fc1). Thanks for your support.

Regards,

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3 REPLIES

cisco Ip Phone 7942 issue

Have you tried a factory reset of the phone ?

This describes the process

https://supportforums.cisco.com/message/1073269#1073269

GTG

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Community Member

cisco Ip Phone 7942 issue

Hello Ross,

Yes of course i have tried several time to reset the Ip phone but still having the same issue. Other steps to proceed?

Regards,

Cisco Employee

cisco Ip Phone 7942 issue

If you're going to need root cause take a packet capture to see what the phone is or isn't sending and what it is or isn't receiving.

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