cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
516
Views
0
Helpful
4
Replies

cisco ip phone 7961 not ringing

gabriela.kca
Level 1
Level 1

Hi guys,

It appears I have a problem with my telephone device as calls are received however it is not ringing with a sound. The dnd button is not enabled.  Any ideas? 

Thank you

4 Replies 4

asigachev
Level 1
Level 1

Does the call appear on phone display?

Yes, and its flashing in red so I can know that someone is ringing

could you please search that extension number under route plan report to verify whether it is assigned to some other device also?

Please ensure the ringer volume is set to audible level.

 

if you assign any other extension to this device, will it ring? if not, most probably it could be phone hardware issue

//Suresh Please rate all the useful posts.

Hi.

Assuming you are using CUCM 8.5 or later, check under line configuration "Ring Setting (phone idle) value. try to force it to "ring"

 

HTH

 

Regards

 

Carlo

 

 

Please rate all helpful posts "The more you help the more you learn"
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: