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Cisco IP Phone 7962 remains in "Upgrading" state | CUCM 8.6

Cisco IP Phone 7962 remains in "Upgrading" state | CUCM 8.6

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Hi team.

I execute a "factory reset" to Cisco IP Phone 7962 because the phone could not register. (Please view 7962_1.jpg).

The issue is that he phone restart and remains in "Upgrading" state. (Please view 7962_2.jpg). After

After 1 or 2 minutes in that state, the phone reboots, try downloading a file "term62.default", appears 100% and restarts again.

Note that the MAC address that appears below the word "Upgrading" is the MAC address of that 7962 phone.

I appreciate your collaboration.

Regards.

EG.

2 REPLIES
Hall of Fame Super Gold

Cisco IP Phone 7962 remains in "Upgrading" state | CUCM 8.6

There are many many threads about thiat, have you tried searching before asking ?

New Member

Cisco IP Phone 7962 remains in "Upgrading" state | CUCM 8.6

Yeah, of course.

I apply this procedure:

Step 1: Download Cisco phone firmware

  - I download this file: "cmterm-7942_7962-sccp.8-4-1SR2.cop.sgn".

Step 2: Configure the DHCP/TFTP server

Step 3: Upload Cisco phone firmware in CUCM OS Administration > Install/Upgrade

Step 4: Restart the TFTP Service in Serviceability page.

Result: The phone remains in "UPGRADING" state.

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