Hi all. I am using Cisco CUCM v8.5 & UCCX v8.5. We have 10 ip phone agents on UCCX and they are all working properly. So recently we added 3 new agents. But they can't logout from their phone (extension mobility) even they can login to the IP phone and Cisco Agent Desktop also. After they logged in to IP phone, when they press service button in order to logout, following error has occured "Host not found". Could you guys please help on this issue. I have also checked URL services, but they all in IP address format (http://192.168.10.10:8080/ccmcip/getservicesmenu.jsp etc..). Does anyone has an idea on this? Pls help
In the Secure-Service URL, change the port to 8443, and reset the phone for the changes to take effect.
Note: This issue can also occur because the Phone button service URLs (SURL) do not work when pressed for certain URLs. The workaround is to access the service from the services button on the phone. For a possible fix, refer Cisco Bug IDCSCtq18230 (registered customers only) .
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