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cisco IP Phone button not working when call established

Hi,

Currently we are using cisco CUCM 7.1(5) and working fine. when we call other company's phone number, the IVR playing and prompt press 0 or 1, 2 etc for assitance but when we press the IP phone button (0 0r 1.2 etc) it is not working. please help to resolve the problem.

thank you.

 

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Please describe your call

Please describe your call flow with GW protocol and config.

//Suresh Please rate all the useful posts.
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