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cisco IP Phone button not working when call established

Md.Mosharof Hossain
Level 1
Level 1

‎03-18-2014 09:59 PM - edited ‎03-16-2019 10:09 PM

Hi,

Currently we are using cisco CUCM 7.1(5) and working fine. when we call other company's phone number, the IVR playing and prompt press 0 or 1, 2 etc for assitance but when we press the IP phone button (0 0r 1.2 etc) it is not working. please help to resolve the problem.

thank you.

 

1 person had this problem
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Suresh Subramanian
Level 7
Level 7

‎03-19-2014 10:25 PM

Please describe your call flow with GW protocol and config.

//Suresh Please rate all the useful posts.
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