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Cisco IP Phone fail to record CTI Events

Hi,

We are having some problem wiht IP phones that are unable to record CTI events. This IP phones are registered on our Cisco Call Manager 1 and 2 MSC 7800 server, There are phones that were able to capture CTI events but for some unknown reasons there are also phones which have same model, firmware and configurations but we failed to get CTI events.

Thanks,

Bryan

7 REPLIES
Cisco Employee

Cisco IP Phone fail to record CTI Events

what exactly you are accomplishing with CTI messages and phone??

thanks,

Vipul Jindal

Cisco IP Phone fail to record CTI Events

Hi Vipul,

CTI Messages are used by the QMD server to get Audio Recordings.

Thanks,

Bryan

Cisco Employee

Cisco IP Phone fail to record CTI Events

in that case we need call manager and CTI manager traces to review.

also you can restarting the CTI manager service on all server.

thanks

Vipul Jindal

Cisco IP Phone fail to record CTI Events

Hi Vipul,

We will be trying this one.

Thanks,

Bryan

Cisco IP Phone fail to record CTI Events

Hi Vipul,

Apologies but how do I enbale the CTI manager traces on the call Manager. Is there a guide on this?

Thansk,

Bryan

Cisco IP Phone fail to record CTI Events

Cisco IP Phone fail to record CTI Events

Hi,

I have opened a TAC case for this problem and aparrently the Server that my client is using is not supported by TAC( this was according to the TAC Engineer), but supported by the Developers, We are not the one who provided the server so we are not entitled to open a Developer support.

Appreciate all your help and response.

Thanks all

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