11-20-2013 07:52 AM - edited 03-16-2019 08:30 PM
Hi,
I have a problem when I try to open the directory on different model Cisco IP Phone for new deployment.
In CUCM (version 8.5) we have configured internal and external directory and on each device set the "service provisioning" to "both". For all the sites configured in CUCM this feature is working properly, but not in the new deployed site. I´ve already verified the url is written properly.
I get the following error messages for these different models:
- Cisco IP phone 8945: "HTTP connection failed"
- Cisco IP Comm: "HTTP error [500] "
Thank you for your help,
Regards,
David Lozano
11-20-2013 08:36 AM
Hi David,
What firmware are you using? Do you have 8945s on the other sites? I found a bug, but I'm not sure it applies to your description:
CSCty58000 Bug Details
8945 freezes when directories is pressed
Symptom:
8945 freezes when directories button is pressed.
Conditions:
This issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.
Workaround:
Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories
URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp
You can try upgrading to firmware 9.3(1)
Regards,
Tere.
11-20-2013 09:11 AM
Hi David,
For which models is it working?
Regards,
Jagpreet
11-21-2013 02:40 AM
Hi Jagpreet,
Thank you of your help. After to open the question I changed the "user locale" in the phone configuration and now it is worling properly, the user locae has been set to default.
Thanks a lot!!!
Regards,
David Lozano
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide