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Cisco IP phone problem with external directory http error

Hi,

I have a problem when I try to open the directory on different model Cisco IP Phone for new deployment.

In CUCM (version 8.5) we have configured internal and external directory and on each device set the "service provisioning" to "both". For all the sites configured in CUCM this feature is working properly, but not in the new deployed site. I´ve already verified the url is written properly.

I get the following error messages for these different models:

- Cisco IP phone 8945: "HTTP connection failed"

- Cisco IP Comm: "HTTP error [500] "

Thank you for your help,

Regards,

David Lozano             

3 REPLIES
Cisco Employee

Cisco IP phone problem with external directory http error

Hi David,

What firmware are you using? Do you have 8945s on the other sites? I found a bug, but I'm not sure it applies to your description:

CSCty58000 Bug Details

8945 freezes when directories is pressed

Symptom:

8945 freezes when directories button is pressed.

Conditions:

This issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.

Workaround:

Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories

URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp

You can try upgrading to firmware 9.3(1)

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
Cisco Employee

Cisco IP phone problem with external directory http error

Hi David,

     For which models is it working?

Regards,

Jagpreet

New Member

Cisco IP phone problem with external directory http error

Hi Jagpreet,

Thank you of your help. After to open the question I changed the "user locale" in the phone configuration and now it is worling properly, the user locae has been set to default.

Thanks a lot!!!

Regards,

David Lozano

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