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CISCO IP Telephony

I need to create an app which will allow Supervisors to Monitor/Coach Agents on CISCO IP phone from server. The app will be in C#. I have tried using ATAPI wrapper, but it can't detect active call in the server. Please let me know what configuration or code is needed for me. Please provide sample code which will satisfy my requirements. Attached is the sample code used by me.

Also please provide sample project in JAVA using JTAPI for the same.

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