cisco jabber for android

[waqas sardar]

Dear all,

I configured the Cisco jabber for desktop, iphone and for android.

 Problem is that Cisco jabber for iphone and for android is not working with an error "cannot loacte server"".

CUCM v 9.1.2

Please advise the possible issue and troubleshooting steps.

Thanks

[Jaime Valencia]

DNS issues, SRV issues, connectivity issues would be the first things to check, then to make sure the configuration is as explained in the configuration guide.

[waqas sardar]

DNS and  connectivity is fine as jabber for desktop and iphone is working.

I need to add Cop file for the android in CUCM?

Is this the liceses issue?

or may be android phone issue?

Thanks

[Marc Richter]

When you created the Device in CUCM, is the Product Type set to "Cisco Dual Mode for Android" and Device Protocol "SIP"?

Also the Device Name starting with BOT and a Directory Number is assigned?

[waqas sardar]

Yes product type is "Cisco Dual Mode for Android" and Device Protocol "SIP" snd also Device Name starting with BOT and a Directory Number is assigned.

Please find the attached logs from IPhone that is also giving the same error "can not loacte server"

Thanks

[Yangjp715]

Hi Waqas,

You mush install cop file for the android in CUCM, it should be works after you install cop file.