cisco jabber in windows works as softphone

[joythanikkal1]

Hi all,

     we have cucm 8.6.2 and cups 8.6 . we configured cups server everything in like cisco document and insalled jabber in windows pc.

some of the jabber installed pc shows jabber connected as  DESKPHONE , it is  working fine and we can chat, initiate chat, add contact etc .

But some windows pc connected as SOFTPHONE, it can see the presesnce but can't initiate chat, add contact etc. 

Name of the phone (unified client services franmework)   is  CSF<userid>

I checked cti gateway profile,ccmip, assocation enduser , allowed cti enabled, cti enabled user gp, primary phone, owner

help me to torubleshoot this!!!!!!!       

[Carlo Poggiarelli]

Hi Joy.

Have you tried to use a non-working user on a working PC?

Let me know

Regards

Carlo

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[joythanikkal1]

Hi carlo,

          i installed jabber in one of my currently working user's pc ; not outside users