Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

Cisco Jabber no incoming audio MRA

Hi Team,


I have a problem that there is no audio for incoming calls when Cisco Jabber on MRA through internet

Cisco Jabber Windows is working fine incoming and outgoing

outgoing calls for android and IPhone is working fine


only the problem in incoming calls to android and iphone



Everyone's tags (1)
Community Member

Its 100% related to routing

Its 100% related to routing and firewall issue.,let me know what firewall you are using?

Community Member

it's working with jabber

it's working with jabber windows


this problem for android and iphone, see below the different between windows call and android



Community Member

i noticed in call logs of

i noticed in call logs of expressway E

android and IPhone the call type is Video

but with windows which is working the call type is Audio

Community Member

Hi,i keep searching for a


i keep searching for a solution for this issue then i found this discussion

i am hitting a bug , i will upgrade the cucm then i will update the discussion

Community Member

I could resolve the issue by

I could resolve the issue by the upgrades Thanks sivakalam for your attempt
CreatePlease to create content