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Cisco Jabber Softphone not working

Hi

The softphone is not working for cisco jabber windows

Attached is the logs

CUCM AND CUPS version 9.x

I found the below but is not clear to me what is the issue

2013-10-10 12:53:42,577 DEBUG [0x00001360] [tionplugin\StatusBarPhoneButton.cpp(127)] [plugin-runtime] [OnCanSelectDeskphone] - enabling deskphone menu items

2013-10-10 12:53:42,577 DEBUG [0x000011a8] [src\config\TftpHelper.cpp(114)] [csf.ecc] [ecc::TftpHelper::doRetrieveFile] - Received error: eFileNotFound downloading file using HTTP from 'http://10.255.0.11:6970/CTLSEPCSFKIKACHRISTOU.tlv', not trying TFTP following an explicit HTTP "not found" error.

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
  • IP Telephony
20 REPLIES

Cisco Jabber Softphone not working

Hi

Do you have any idea about thi issue?

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
New Member

Cisco Jabber Softphone not working

Have you created a jabber-config.xml file and uploaded to your tftp servers?

Cheers

Ben

Please rate if this post is useful

New Member

Cisco Jabber Softphone not working

Hi Morgan. Is it really necessary to create jabber-config.xml on IM-P 9.x ? Asked 'cause i've implemented it without including this file.

Cisco Jabber Softphone not working

If some jabber users are not into the domain then its neccesary the xml file ...

If is not appear into the jabber the config for the phone services then its good upload the xml file

And general if you want some extra features then the xml file is your way

Otherwise is not neccesary

Please rate all useful posts 

Regards
Chrysostomos

""The Most Successful People Are Those Who Are Good At Plan B""

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
VIP Super Bronze

Cisco Jabber Softphone not working

Can you describe what is not working? Can you loggin to Jabber? Does it register? What is the actual problem

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Cisco Jabber Softphone not working

Hi

Everything working ok except the softphone.We can login to the jabber , we can control the deskphone , chat, etc BUT the softphone(CSF) profile does not register into cucm

The xml file has been uploaded to cucms

Please rate all useful posts 

Regards
Chrysostomos

""The Most Successful People Are Those Who Are Good At Plan B""

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
VIP Super Bronze

Cisco Jabber Softphone not working

What is the username of the user in this log?

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Cisco Jabber Softphone not working

username: KIKACHRISTOU

Please rate all useful posts 

Regards
Chrysostomos

""The Most Successful People Are Those Who Are Good At Plan B""

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
VIP Super Bronze

Cisco Jabber Softphone not working

Chrys,

Do you have owner user id set on the CSF?

Do you have the primary DN set for the user on the user management page?

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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