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New Member

Cisco Messaging Interface

I was looking around in the RTMT for our system and found that there is an alert regarding the 'Cisco Messaging Service' being down. I verified that it is activated but not running in the serviceability page. I was going to restart the service but since I cannot find any documentation as to what it actually does I did not want to take a chance on restarting it. If anybody knows what that service is or does and could point me to some documentation I would appreciate it.

Thanks - Matt

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Cisco Messaging Interface

no, SMDI is a legacy VM integration and that's the main purpose of the CMI

there is no need to start the service for a CUC integration, or unity, or CUE for that matter

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
6 REPLIES
Cisco Employee

Re: Cisco Messaging Interface

it's used for legacy VM integrations, SMDI.

if you're not using any, there is no need to start the service

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco Messaging Interface

Thanks for the reply. We are using Cisco Unity Connection for our voice mail. Do you know if that would be considered a legacy VM?

Thanks,

Matt

Cisco Employee

Re: Cisco Messaging Interface

no, SMDI is a legacy VM integration and that's the main purpose of the CMI

there is no need to start the service for a CUC integration, or unity, or CUE for that matter

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco Messaging Interface

Thank you again. That clears it up for me, just one more thing. Should I set that so that the service is no activated or does it not really make any difference? It has been functioning this way for a couple of months now so I don't see the harm but if it will clear up the alerts in the RTMT and not afect anything I would prefer to just change it.

Thanks - Matt

Cisco Employee

Re: Cisco Messaging Interface

the recommendation is to leave it stopped unless going to use it.

same as CAPF, if not using it, leave it stopped.

simply ignore the alerts

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco Messaging Interface

Thank you very much.

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