This message is to inform you that your case requires further handling and you need to contact the Cisco's Technical Assistance Center (TAC) for help with the issue you have reported. Please check if you have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service is required to be able to be covered by TAC.
You can contact the Cisco Technical Assistance Center (TAC) in one of the following ways:
•Phone: North America 800-553-2447 | Australia 1-800-805-227 | Europe 32-2-704-5555 | Asia-Pacific 61-2-8446-7411 | UK 0800-404-7778
Please see the following URL for other contact numbers:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...